IT Helpdesk

XENOIT’s Service Desk Operations are delivered through a consistent set of tools and processes, providing efficient and cost effective IT services to customers. XENOIT provides helpdesk, asset management and vendor management services along with a targeted approach towards integration and assimilation of business processes into the IT service management infrastructure. Guided and governed by ITIL standards, XENOIT’s service desk processes are industrialized and automated through various workflows.

Support includes to issues Related to, but is not Limited to Following:

  • ITS services
  • Operating systems
  • software applications
  • Networking
  • Personal computer security
  • Consulting on technology purchases

Our IT Service Desk, integrated infrastructure, and applications operations support teams act as a single entity instead of in silos. This provides a single handle, in terms of control, to our customers and also leads to significant cost-savings

Our IT Service Desk

XENOIT has immense experience in transitioning customers from various helpdesks to a centralized service desk which leads to standardization across enterprise operations.IT Help Desk provides support to Education Institutions, Government Sector , SME , Production Industries of all nature on a variety of technology-related topics.